Job Title

Zachary Piper Solutions is seeking a Help Desk Technician to support a long-term government program supporting CISA/ DHS. The Help Desk Technician will be providing onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks. The role involves immediate investigation, mitigation plan development, and restoration of services.Responsibilities:- Serve as the first-level Help Desk for the TEN Lab's systems and accounts.- Assist with new user setup of equipment, accounts, and tools.- Respond to user requests via email, walk-ins, phone calls, or other communication means promptly.- Create and maintain accurate tickets for Help Desk activities.- Employ good problem-solving skills.- Collaborate with Asset Management to support accurate records and maintain a good accounting of assets.- Support the implementation of new technologies and equipment in the lab environment.- Assist lab staff with provisioning and issuing equipment to end users, maintaining the inventory database.- Support systems administration tasks such as patching, updating, and maintaining network infrastructure.- Provide insight and updates to lab standard operating procedures (SOPs) and work instructions.- Support TEN accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook users.Required Skills:- Must have an active DoD Secret clearance (TS/SCI clearance preferred).- Must be able to obtain DHS Suitability (2-3 month process unless already active DSH suitability already possessed)- 1+ years of directly relevant experience.- Experience with multiple operating systems, including Windows, Linux/Unix, and MacOS.- Proficiency in: - Asset management practices and principles. - Help Desk ticket processing and procedures. - Customer support. - Keeping detailed notes.- Ability to work collaboratively across physical locations.Desired Skills:- Experience with writing technical procedures and standard operating procedures.- Virtualization automation and optimization.- Experience with Virtual Private Networks (VPN).- Experience with virtual desktops (Citrix, VMware).Required Education:- BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related degree; or a HS Diploma with 3+ years of directly relevant experience.Desired Certifications:- Security+Compensation: -Max Salary: $74,630/year-Location: Arlington, VA (Fully Onsite)-Term: long term contract-Benefits: 11 holidays/ 10 PTO, MEDICAL, VISION, DENTAL, 401KKeywords: Security+, Help Desk, Desktop support, Analyst, VPN, Citrix, VMware, virtual desktops, virtual private networks, Linux, TS/SCi, secret, top secret, DHS Suitability, Windows, Unix, MacOS, Tickets, ticketing, remedy, ServiceNow, er requests via email, walk-ins, phone calls, or other communication means promptly. Create, created, creating, creates, creation, maintain, maintains, maintained, maintaining, Collaborate, Asset Management, accurate records, Support, supports, supported, supporting, implement, implemented, implements, implementation, equipment, lab environment, Lab, lab staff, issue, issued, issues, issuing, equipment, end users, inventory database, systems administration, patch, patched, patches, patching, update, updated, updating, maintaining, network infrastructure, Provide, standard operating procedures, SOPs, work instructions, virtualize, Virtualization, automation, automate, optimization, optimize, TEN Accounts, MacBook, Technical Engagement Network, TEN, Help Desk Technician, Lab Manager, DHS, CISA, Arlington Virginia, Arlington VA, Virginia, Arlington