Job Title

Overview of the Position The Account Manager maintains existing business and identifies opportunities for growth with new or existing product lines Essential Duties and Responsibilities: * Establish and maintain good customer relations and ensure customers receive prompt, world-class service. * Contact customers to follow up, promote products and review missed sales opportunities and provide quote responses; emphasize product features based on analysis of customer's needs. * Research products and maintain fundamental understanding of their technical use; provide technical information to customers and be knowledgeable to support complex service offerings (i.e. Wenstock, ISA, Kitting) * Obtain competitive information and Intelligence at responsible accounts. * Obtain new PMA development applications and understand Wencor core competencies. * Continually follow up on New PMA part approvals and promote to applicable customer * Maintain customer profiles and specific customer database information (Retention/Quote Follow-up/Salesforce) * Maintain regular contact with Regional Account Director when senior level visits are required. * Coordinate with other departments within the organization to achieve sales targets * Participate in training, including new hire training * Help with collections as needed. * Review and maintain long term contract agreements * Understand contracts and pursue both Purchasing and Development. * Assist in writing contracts and help with input * Additional responsibilities as assigned by management Other Knowledge, Skills, and Abilities: * Must be fluent with MS Office (Word, Excel and PowerPoint) and be familiar with reports and ability to manipulate data sets using Filters, Vlookup, Pivot Tables, and other Excel functions. * Excellent customer service skills. * Ability to manage multiple tasks, prioritize and work in a team environment. * Attention to detail and ability to perform under pressure are critical skills. * Previous sales and customer service experience required.