About the Role:We are seeking a highly motivated and professional Front Desk Associate to join our team at UPR - THE LAST HOTEL. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests and will be responsible for handling all inquiries, requests, and complaints in a timely and efficient manner. Your main goal will be to create a positive and welcoming atmosphere for our guests, ensuring they have a memorable experience at our hotel.Minimum Qualifications:High school diploma or equivalentExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong attention to detailProficient in Microsoft Office and other relevant softwarePreferred Qualifications:Previous experience in a customer service or hospitality roleFluency in multiple languagesExperience with hotel management softwareResponsibilities:Greet and welcome guests in a friendly and professional mannerCheck-in and check-out guests, ensuring all necessary information is obtained and recorded accuratelyHandle all guest inquiries, requests, and complaints in a timely and efficient mannerMaintain accurate records of guest accounts and transactionsCollaborate with other hotel departments to ensure guest needs are metSkills:As a Front Desk Associate, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your strong attention to detail to ensure all guest accounts and transactions are accurately recorded. Proficiency in Microsoft Office and other relevant software will be necessary to perform daily tasks. Preferred qualifications such as previous experience in a customer service or hospitality role, fluency in multiple languages, and experience with hotel management software will be beneficial in providing an even higher level of service to our guests.United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
Job Title
Front Desk Associate