Job Title

Position SummaryThe Customer Service Representative is responsible for greeting customers and assisting them with questions or directing them to the appropriate department/personnel.Duties & ResponsibilitiesPromptly greet customers and answer phones; recognizing and responding to sales opportunities individually and through referral selling.Support bank campaigns and sales initiatives.Assist customers with savings bond redemption.Balance travel and gift cards on a monthly basis.Process/log incoming mail from USPS/UPS and FedEx.Provide on-going maintenance of customers' accounts in person, over the phone, and by email.Education & ExperienceKnowledge of: Strong oral and written communication skillsAbility to:Maintain visual attention and mental concentration for extended periods of timeWork independentlyEducation and Training:Requires High School diploma.1 or more years of banking experience preferred.Requires knowledge of Microsoft Office.Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit /Careers to learn more about Busey's Equal Opportunity Employment.