Job Title

The Opportunity Hyatt seeks an enthusiastic Productivity Lead to join our Global Property Management team where you'll join a team of 8 field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: * Annual allotment of free hotel stays at Hyatt hotels globally * Flexible work schedules * Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center * A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption * Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally. The Role The Productivity Lead is responsible for supporting our hotels through the first two weeks of the transition onto Opera Cloud PMS. They will be performing evaluations of system adoption and performance, coordinating with vendors to ensure appropriate response times to inquiries, hosting remote Q&As, and delivering training webinars to our hotels. They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. Working closely with the deployment team to provide continuous feedback to evolve and improve the role for future deployment waves. The colleague will be working in a Hyatt Ticket System allowing constant communication with hotels and Hub colleagues. While this is not a traveling role, the colleague is required to be able to travel globally about 4 weeks out of the year for meetings and to maintain hotel operational knowledge. Additional responsibilities include * Oversight of business-related and project adoption activities for systems - Hyatt Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications * Recommends training of Hyatt's business practices in relation to Rooms systems and brand standards * Liaise with the Hyatt colleague on-site and off-site for successful installation of the property systems * Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow * Support colleagues during project development, beta testing, and immediately after new system installation * Ability to study and review system configuration and adoption from a remote standpoint leading to hotel system and operational guidance * Leading a hotel management team through a system and hotel transition * Ability to conduct User Acceptance Testing of software releases * Ability to establish and foster relationships with vendors to achieve property system resolutions Experience Required: * 4 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations * 2 years of Opera PMS and Colleague Advantage experience. Both front end and configuration * Experience in delivering and preparing training Experience Preferred: * Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing * Hotel department head experience * Experience in conducting classroom training and preparing training documentation * Ability to troubleshoot and problem-solve issues system and business practice issues The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.