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Description We are offering a unique opportunity for a Help Desk Manager in OAK BROOK, Illinois. The role primarily involves overseeing the technical support operations within a high-paced manufacturing setting. This position demands a strong IT support background and excellent leadership skills to manage a team of IT support staff and maintain the technology infrastructure. Responsibilities: - Oversee a team of IT support technicians, providing guidance, coaching, and performance feedback - Build and maintain effective working relationships with plant stakeholders - Ensure the team adheres to established processes and procedures for incident resolution and service request fulfillment - Coordinate and prioritize support requests, ensuring timely resolution of technical issues - Troubleshoot hardware and software problems, providing assistance to end-users as needed - Oversee the maintenance of IT systems, equipment, and networks within the plant, including performing regular updates and upgrades - Develop and implement procedures for handling IT-related incidents and emergencies, ensuring a rapid and effective response - Provide training and support to plant staff on the use of IT systems, software applications, and equipment - Work with external vendors and service providers to procure IT equipment and services for the plant, and monitor vendor performance - Support established security measures to protect the plant's IT infrastructure from cyber threats and unauthorized access - Ensure compliance with relevant regulations and industry standards related to IT security and data protection - Identify opportunities for improving the efficiency and effectiveness of IT support operations within the plant. Requirements - Prior experience in a Help Desk Manager role or similar position - Proficiency in Cisco Technologies - Knowledge of Dell Technologies - Proficient in Active Directory - Experience with Computer Hardware - Understanding of Configuration Management - Experience with Deployments - Familiarity with Deskside Support - Knowledge of ServiceNow ITSM - Excellent leadership and team management skills - Exceptional problem-solving abilities - Strong communication and interpersonal skills - Ability to work under pressure and manage multiple tasks simultaneously - Bachelor's degree in Computer Science, Information Technology or related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.