Salary: $32,686.00 - $60,471.00 AnnuallyLocation : Beaufort County, SCJob Type: FTE - Full-TimeJob Number: 169186Agency: Department of Mental Health-MHC Coastal EmpireOpening Date: 09/17/2024Closing Date: 10/23/2024 11:59 PM EasternClass Code:: AA75Position Number:: TBDNormal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 4Hiring Range - Min.: $32,686.00Hiring Range - Max.: $46,578.00Opening Date: 09/17/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: You must apply on-line at Follow the status of your application on-line.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job Responsibilities With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at the Department of Mental Health, Coastal Empire Community Mental Health Center, 1050 Ribaut Rd., Beaufort, SC 29902.1. Scheduling: Responsible for centralized scheduling for service providers in the Beaufort Clinic including psychiatrists, nurse practitioners, clinicians, and other service staff as directed. Makes reminder calls and cancellation/rescheduling calls as directed/appropriate. 2. Administrative: Completes/Processes patient intakes. Answers phones and directs calls. Collects and distributes mail, faxes and all correspondence. Creates and mails client correspondence as requested/directed. Maintains office equipment and office inventory. Provides general clerical tasks in support of clinical work (correspondence, scheduling/rescheduling, reports, etc. as appropriate/directed). Manages and ensures required annual EMR record information is recorded and electronic signatures are captured. 3. Financial: Manages annual client financial reviews, batches and routes all accounts receivables, updates daily cash log, update CIS, completes all ticket corrections including charges and paybacks, maintains and posts financial data to ledgers, collects payments, and completes deposit transactions daily. Addresses account balances with patients and encourages patients to make payments on account. Updates client's payment information including any insurance information at each visit as appropriate/needed and at the official annual requirement.4.Support of telehealth services: Communicates with telehealth staff. Coordinates service between patient and service staff. Gathers required patient information required for service and relays information to providing staff. Provides support to off-site telehealth staff.5. Support Staff Team Coverage: Cross trains in all support staff duties and performs duties of all administrative specialist positions in absence of other support staff related to lunch schedules and any type of leave.6. Office management: Oversight and management of physical office space and lobby area. Monitors and assures required signage is posted professionally/appropriately. 7. Other duties as assigned. Minimum and Additional Requirements State Minimum Requirements: HS diploma. Related clerical experience may be substituted for a HS diploma.Agency (Facility) Minimum Requirements: HS diploma and 2 years of clerical experience; or associate degree in secretarial science or other related field; or 3 years of clerical experience.Note:If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position. Preferred Qualifications Bilingual abilities in English and Spanish (or another language) are a plus. Additional Comments The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. South Carolina is making our Veterans a priority for employment in state agencies and institutions. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position. The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave accrual per year15 days sick leave per year13 paid holidaysPaid Parental LeaveState Retirement Plan and Deferred Compensation ProgramsBenefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Do you have good customer service, telephone and communications skills? Yes No 02 Copy OF (Do you have experience with electronic health/ medical records?) Yes No 03 Have you ever been an employee of the South Carolina Department of Mental Health, other State Agency, or SC School District? 04 Have you ever held a full-time equivalent (FTE) position with a SC state agency or been a certified employee within a SC school district? Yes No 05 If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. Please indicate your understanding to this statement. Yes No 06 Have you ever been employed by the SC Department of Mental Health? Yes No 07 How did you hear about our vacancy? SC State jobs portal/careers.sc.gov Simply Hired Indeed R4 College/Alumni Career Services Center Friend/Relative Current DMH Employee Other (commercials, billboards, emails, ads, etc.) - Please specify. 08 If you answered "Current DMH Employee" for question above, please list name below: 09 Please indicate your salary requirements (please be specific and not put "negotiable" or "open"). Required Question
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Front Desk Support Staff