Job Title

Insight Global is seeking a Customer Service Representative to join their team in Troy, Alabama. This person will be joining a team of about nine other customer service representatives to help with over the phone, and in person support. The day to day responsibilities will be as follows: take customer payment in person, and over the phone, take in coming calls from customers to handle billing issues, enter sales orders when received and schedule installations, greet customers as they enter the main office and assist with needs, and provide internal support when needed. This role will require a lot of multitasking, problem solving, and great customer service. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@ . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience* 3 years of customer facing service * Inbound and outbound call experience * Experience handling cash drawers (and cash outs at EOD) * Experience with any kind of data entry software * Proven Ability to multitask * Experience scheduling appointments Nice to Have Skills & Experience* Internet/Phone/Cable Provider Expérience * Medical scheduling experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.