Job Title

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience. * Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. * Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience. * Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals. * Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities. * Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests. * Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail. * Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests. * Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings. * Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records. * Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies. * Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation. * Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.