Job Title

On-site role in Edison, NJ. Can work remotely twice per month The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing. Essential Functions: " Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta. " Review non-EDI customer orders and manually enter or import orders into our ERP. " High level of cross-departmental communications with the Sales Support and Distribution Center teams. " Review allocation concerns with the sales support team. " Monitor all orders to ensure timely outbound shipments. " Give priorities to the warehouse when needed. " Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors. " Resolving all order-related discrepancies and assisting in vendor chargeback research. " Daily review of reports that detail order issues with the sales team including the analysis of aged orders. " Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions " Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team. " Maintain Cross Reference databases. " Run Critical Item Reports to review potential backorders. " Review E-commerce orders received from the various direct-to-consumer websites. " Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc. " Monitor and update all customer profiles including addresses, shipping terms, and special instructions. " Perform any other duties as assigned in support of the company's needs and operations. Qualifications/Requirements " Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers. " Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables). " Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills. " Strong interpersonal skills and the ability to work well in a team environment. " Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up. " Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy " Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department. " Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.