Job Title

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates. Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay. At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to: * Competitive and robust Compensation Package * Matching 401k & Profit Sharing Options * Insurance benefits after 30 days of full-time employment * Flexible schedule and emphasis on work/life balance * Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties * Free Marcus Theaters movie tickets * Free & Discounted Meals/Starbucks * Free Parking As our Front Desk Agent, you would: * Check guest in and out of room(s). * Provide accurate and appropriate information to guests and customers. * Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs. * Respond to guest requests and handle guest issues or reports complaints to management. * Remain calm and alert, especially during emergency and/or heavy hotel activity. * Promptly answer telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints. * Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. * Answer guest questions regarding area or hotel, outlet information and services. * Greet and welcome guest as they arrive to the hotel. * Assist with luggage storage as necessary. * Maintain cash handling accuracy including responsibility for House Bank. * Maintain cleanliness, sanitation, and personal hygiene. * Perform other duties as assigned. We are looking for our next amazing property leader, who will have: * Excellent customer service skills and communication. * A positive and can-do attitude, always coming from a place of YES! * Ability to stand and move throughout the front office and continuously perform essential job functions. * Ability to read, listen, and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer system. * Hearing and visual ability to observe and detect signs of emergencies. * High school diploma or equivalent required. We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer. Additional Information