Job Title

OVERVIEW The Noyle Johnson Group is an independent agency serving Central Vermont and the North East Kingdom with three offices located in Montpelier, Danville and Bethel. Our approach to service isn't simply transactional. We strive to build strong working relationships based on trust. Through personal attention and professional commitment our goal is to provide security and peace of mind. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success? The Account Manager I, under the direction of the Personal Lines Service Manager, positively impacts the Agency's reputation and revenue, wowing the customer by delivering exceptional service, proactively evaluating, advising and placing coverage to retain existing accounts and attract new accounts. The Account Manager I works with multi-policy accounts. This position will be a Hybrid opportunity working out of our Danville, VT location one week in office and one week from home. RESPONSIBILITIES * You support processes, procedures and agency best practices and actively participate in all internal meetings pertaining to your position. * You understand each clients' decision process, the people involved, their goals and issues, and how our performance meets their expectations. * You consistently achieve a minimum of 94% client retention and work toward 98%. * You conduct thorough proactive reviews with High Value accounts annually and other mulit-policy accounts at least once every three years. * You are proficient using all the IT programs and resources pertinent to your position and you leverage technology, tools, resources and information to maximize your efficiency and that of other team members. * You are viewed as a model for the behaviors and attitudes consistent with the Alera Group brand. * You show an understanding of how your personal work habits impact the agency's overall performance. * You seek professional development opportunities and feedback throughout the year to monitor your professional growth. * You complete and review applications, renewal requests and endorsements for compliance with underwriting authority and guidelines. * You are proactive in handling accounts. * You are consistent and thorough in your documentation. * You are viewed as a team player by your colleagues. QUALIFICATIONS * BA/BS Preferred * Insurance Producer License * Personal lines account management experience * In-depth knowledge of markets, policies and products and shares information with peers * Excellent listening skills, attention to detail and ability to handle multiple projects and deadlines * Excellent communication and organizational skills * Strong sense of urgency * Problem solver BENEFITS We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-DV1 #LI-Hybrid