Job Title

Pay: $28.41/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management This position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners. Essential Functions * Conducts quality improvement inspections within assigned areas of responsibility * Ensures safety and satisfaction levels are meeting and/or exceeding expectations * Assures the highest quality of customer satisfaction * Assists with Training and Development * Provides guidance to Bus Operators and Fueler/Cleaners * Monitor the rotation of buses in service * Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc. * Leads and participates in a team to ensure the successful operation of the shuttle bus service * Conduct safety observations * Complete daily operational reports * Report performance issues to Management * Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc. * Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities * Capability of working various shifts as Operations is 24/7 Responsibilities * Provides leadership and direction to team members * Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors * Provides positive coaching to team members * Assists with the training of team members * Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules * Reports damaged, broken and out of work features/items * Coordinate scheduling for extra service requests by client * Oversees and performs additional service requests * Provides training to all new team members * Attends and participates in all meeting and training sessions * Completes time sheets, validates time sheet accuracy, and delivers time sheets to office. * Performs all tasks and duties required of your team * Assign buses to Bus Operators * Assign tasks to Fueler/Cleaners * Complete required reports * Email communications * Can be positioned at Dispatch or in the Field * Miscellaneous duties as assigned * Ability to work in various weather conditions Qualifications * Must have a valid CDL B with Passenger endorsement Preferred Qualifications: * Customer Service Experience * 1 year of similar work experience * Proficiencies with the use of online applications and Microsoft Office