Job Title

Customer Support Representative (Vehicle Replacement)Training: June 17, 2024Production Hours: 8a-8p EST 7 days a week Schedule: Production schedules will be determined after training and will be based on client's needs Location : On site 111 Roberts Rd Suite 400 Grindstone, PA 15442 About The Vehicle Replacement Services Representative: This role handles reservations for insurance & fleet replacement rentals via incoming calls and texts as well as managing insurance rentals to policy limits and billing inquiries. Responsibilities: Place outbound calls and texts to customers, insurance adjusters and body shops.Handle incoming calls from customers and insurance adjusters.Create, book, or update existing reservations.Update customer adjuster authorizationsInput information from interactions into customer management system.Look up insurance information to provide answers and inform customers what services they are eligible for.Explain process clearly and professionally.Obtain and examine all relevant information to service customers.Empathize and de-escalate upset customers.Quickly assess customer needs and proactively provide solutions.Refer unresolved customer grievances to designated departments.Handle company-based fleet replacement vehiclesManage Length of Rental (LOA) based on approved insurance eligibility requirementsQualifications: Must be at least 18 years old.Must have a HS Diploma or GEDReliable transportation to officeComfortable using PC platforms, Microsoft OfficeAbility to multi-task between different systems and job responsibilities.Ability to type 25 wpm or greater.Friendly, Energetic, and personable attitudeEmpathetic personality for customer situationsExcellent verbal and written communication skillsExcellent troubleshooting skillsFlexible team player with ability to execute duties efficiently.Reliable and conscientiousGood organizational skills and work habitsAbility to work alone with minimal assistance.Flexible schedule including weekends.Fast learner to process changes.Ability to be flexible and quickly adapt to changing business needs.Prior call center experienceExperience with Salesforce is a plus.Able to pass background check and drug test.Benefits: Paid Time OffPaid TrainingMedical/Dental/Vision Insurance401K PlanOpportunity for advancementCompetitive starting wageOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. #indsj1