Skip to Main Content

Job Title


CUSTOMER SERVICE REPRESENTATIVE


Company : EVERLAST ROOFING INC


Location : Howe, IN


Created : 2024-06-25


Job Type : Full Time


Job Description

Job DetailsJob LocationHowe IN - Howe, INPosition TypeFull TimeTravel PercentageNoneJob ShiftDayJob CategoryPurchasing - ProcurementDescriptionEverlast Roofing, Inc. is a leading manufacturer of metal roofing and siding. Committed to doing our part to assure our employees of a satisfying work experience, we value and strive to create a culture where employees thrive and grow. We are looking for hardworking, dependable individuals who are goal oriented and desire to maximize the highest levels of efficiency. If this sounds like you, please continue to read about the exciting opportunities we have.Responsibilities include: Professionally and knowledgeably answer incoming sales calls and acknowledge customer orders. Provide technical support and quotes as required. Experience in commercial roofing and/or related construction job site work a plus. Excellent telephone, written and presentation skills. Must have experience with Microsoft Office suite. Knowledge of Salesforce is helpful. Facilitate outgoing phone calls to customers, vendors, end users and others, as necessary, to facilitate a customer's order. Educate customers on Everlast products, terminology, order cut-offs and ship dates whenever possible. Effectively communicate with Manufacturing and Distribution Departments to accommodate client's special requests for delivery and pick-up. Verify product inventory levels on every order and notify the Inventory Manager of any possible shortfalls or custom product that requires special attention. Process customer order confirmations, as necessary. Responsible for taking every step to ensure that Everlast follows through on commitments made to our customers. Update and maintain customer records for accuracy. Ability to work independently. Provide support to outside sales including, but not limited to, filling requests for literature, sales catalogs, quotes, and pricing. Complete company mailings, order filing and other duties as requested. Ability to multitask in a face paced environment Drive, positive attitude, enthusiasm, and a strong work ethic.Our Benefits IncludeMedical, dental, and vision insurance401(k) plan with a 4% company-funded matchPaid time off for vacationPaid time off for Personal days and HolidaysFlexible spending accounts$5000 Referral BonusQualificationsOutgoing person, who is customer oriented with a sense of urgency for customer needs Working knowledge of Microsoft Office with extensive usage in excel Communication, organizational, telephone, & math skills Strong analytical skills and data-driven thinking Ability to work in a fast-paced environment Team Player