Job Title

Customer Service Representative 1 Company : Safran Seats Job field : Sales & Marketing Location : Gainesville , Texas , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : First experience Spoken language(s) : English Fluent Salary range : market rate /# 2024-141541 Apply with one click Any questions ? **Job Description** 1. Occupational Summary (Position Objective & Authorities) Objective: The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner. The CSR serves as the primary focal point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The CSR is also responsible for communicating customer requirements to all internal customers as necessary. This includes: purchasing, engineering and manufacturing, in accordance with company policies and procedures. As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (Spares COTD) of the company, ensuring the highest levels of customer satisfaction are maintained. This position works under close supervision, under the supervision of the Customer Service Lead and Front Office Manager. Authorities: This position has the authority to waive expedite fee's with our customers as they feel comfortable. Waiving MOQ's when stock is available and no future requirements. 1. Essential Functions (Duties and Responsibilities) A) Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, pricing and Back Offices as required for all Safran Seats business units. B) Prepares Pricing Quotations and follows-up on customer inquiries. C) Process customer purchase orders utilizing internal operating systems and acknowledge delivery date to customer. D) Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations. E) Provides technical assistance and information to customers as needed. F) Mitigate complaints and settle customer disputes; to include quality concerns and credit notes and invoices. G) Contribute to team success during work load cycles to ensure customer demands are met for all accounts. H) Performs other related duties as required, which includes any customer related items which could include but not limited to: accounts receivable, product support, warranty, or seat related issues. I) Participates in company training and innovations as required. J) Participates in the rotation of the AOG cell phone K) Performs other duties as assigned. **Job Requirements** 3. Qualification Requirements A. Education & Qualification: - High School Diploma or equivalent. - Associate Degree in Business or related field is preferred. B. Work Experience - Technical knowledge: - With a High School Diplima, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required. - With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required C. Professional Skills: - Must be proficient in the operation of office computers. - Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.). - Must be able to work extended hours as needed. - Must have the ability to generate written communication and to operate required office equipment. - Ability to read and review written communication. - Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. D. Behavioral Skills: - Must have ability to efficiently perform multiple tasks simultaneously. - Must be able to interface with all departments within the company, as well as multi-cultural outside customers. - Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. - Must have the ability to make clear concise decisions to assist the customers needs that is consistent with available facts, constraints, and probable consequences. - Ability to adapt to change in processes and offer cricital thinking of ways to improve - Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships. E. Desirable Aspects: Intermediate or advance excel knowledge General Work Conditions (Physical Demands) Physical Demands: This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job. Work environment: The work environment includes office setting with moderate office noise **Specificity of the job** International and/or Domestic travel required; add estimated percentage of time 5 percent **Locate your future workplace** 2000 Weber DrTX 76240 Gainesville Texas United States Copy Address 92,000 employees worldwide 27 Number of countries where Safran is located 35 business area families + Maps are available under theOpen Database Licence (. + © OpenStreetMap (contributors. + © Free-Lance's / Safran Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.