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Job Description:KEY ACCOUNTABILITIES INCLUDE:Addressing day to day customer needs and requests.Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.Extreme attention to detail and ability to multitask on several projects or customer requests/orders.Working with operations to resolve customer service issues.Assisting with customer billing issues.Ensuring vendor information is complete in the system.Maintains customer records by updating account information.Preparing shipping documents (i.e. - Labels/Compliance labels, BOL's, etc.)Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Contributes to team effort by accomplishing related results as needed.Cross training as required.Balances team and individual responsibilities and identifies and resolves problems in a timely manner.Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.Other duties as assigned by managementREQUIREMENTS:Ability to use Warehouse Management Systems (WMS)Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.Ability to add, subtract, multiply and divideCommunication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.Balances team and individual responsibilities and identifies and resolves problems in a timely manner.Must be able to read, write and speak English fluently.EDUCATION & EXPERIENCE:MinimumHigh School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.PreferredBi-lingual is a plus, but not requiredSPECIALIST CERTIFICATIONS:NoneSEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.