Job Description: Summary: Plays a role on our VRF/Ductless team to take on admin and support responsibilities. These include managing requests for help/support, fielding questions, uploading information into our systems, managing access to systems, managing customer support portal. Major Job Duties and Responsibilities: Fielding requests for help, help manager inbox, distribute tasks, reach out to suppliers for assistance Questions about model changes Uploading information into internal systems Requests access to the portal, granting access to users in the portal Education/Experience: HS Diploma minimum Customer Services type roles Excel knowledge-- basics Relative Experience: Sales, customer service Supply chain or operations Top 3 Soft Skill Sets Attention to detail Resourceful, communicative Empathy and understanding What type of person tends to struggle in this role? Someone who doesn t interact well with customers When you think about the top performers on your team, what really makes them stand out from everyone else? Communication, digging into things, resourceful, honest & truthful, giving best effort to provide support Duration: 12 months Temp to perm potential Schedule: M-F 8-5 Maybe not 40 hours, trying to figure out the details first Flexibility with schedule Work Environment: Remote Trainer/partner is in Mountain Time Zone Interview Process: Teams, panel style Comments for Suppliers:
Job Title
Admin - US - Customer Service Rep 3 Customer Service Rep 3