Job Title

Service Representative - Field Ops Long Term Contract East Elmhurst NY     Responsibilities:   Responsible for a broad scope of operational support and installing, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches. Diagnoses errors or technical problems and determines proper solutions. Produces timely and detailed service reports. Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule. Accurately documents solutions related to complex issues. Creates workaround procedures when standard procedures have failed and ensures issues are resolved. Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Build positive relationships with customers.    "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."