Job Title

This is a full-time position with shifts scheduled Tuesday-Friday 11am-7pm CT and Saturday 9am-5pm CT. The starting rate for this position is $18.00 per hour and offers medical, dental, vision, a 401(k) match as well as holiday and paid time off. Job SummaryThe Customer Support Representative will ensure customers receive the highest level of customer service. The Customer Support Representative will project a professional company image through phone, chat, and email interaction with veterinarians and their staff, animal owners, feed distributors, laboratory administrators and their staff, and state veterinarians.Key Responsibilities Process incoming customer and technical support inquiriesProvide support and troubleshooting assistance to customers, partners, and government officialsUpdate customer billing and account informationMaintain a record of customer support inquiriesUpdate help filesConduct in-person and online training sessionsParticipate in customer feedback process with product development teamLead and participate in application and software testingLog bugs and feature requests while maintaining internal communication with the tech teamQualificationsB.S./B.A. degree in Animal Science or relevant field preferred1-2 years' experience with customer interaction in a support roleProfessional attitude and willingness to work as part of a teamAbility to multitask and work well under pressureStrong presentation skills to professional and technical audiencesExcellent written and verbal communication skillsDemonstrated ability to create and foster relationships with customersHigh attention to detail and ability to troubleshootPositive attitude and passion for resolving customer issuesA heart for Animal Health and Sciences fieldAbout GVLWe bring passion and innovation to empower veterinarians to safeguard the health and well-being of animals worldwide.Our cloud-based platform enables veterinary professionals to quickly create accurate, compliant animal health and movement documentation. As government regulations become more prevalent in the animal health industry, we continue to develop digital solutions that help ease the stress of compliance, while also assisting in disease traceability and data management.Based in Ames, IA, we provide software to animal health practitioners in the USA and Canada. We believe that all employees contribute to the good of the company, and our core values encourage each employee to be accountable, spirited, inspired, dedicated, and respectful.