Job Title

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :17098 Employment Type :Full Time Job Category :Customer Solutions Job Grade :Exempt 12 Work Location :Flanders, NJ (OEM BU) On Site Role BRIEF POSITION SUMMARY: The AIS Account Manager provides a sales service-oriented interface with all outside consultants, users, representatives, prospects, and internal personnel. Promotes products and capabilities in alignment with AIS sales and profitability objectives. Customer focus, follow-through, proactive communication, organization, and the ability to multi-task are essential for this role. This role requires a top-notch communicator, building and maintaining key relationships with all stakeholders, end users, internal stakeholders, and outside influencers to demonstrate outstanding commitment to our customer's success. Needs to have a sense of urgency, an understanding of how processes should work and what can be achieved when following and optimizing them for the business challenges that are faced daily. This role is often the first point of contact with our customers and has the role of modeling the company's values, brand, and image in the eyes of our customers and suppliers. DUTIES AND RESPONSIBILITIES · Acts as the key interface between the customer and internal departments (purchasing, quality, warehouse, and accounting) to coordinate activities between the customers, sales and other functional areas of the business to meet organizational goals as well as ensure timely and accurate order shipments to the customer. · Enhances sales and provides resolution to questions from key customer decision makers, specifiers, engineers and suppliers through the application of product knowledge and coordination of external (i.e. suppliers) and internal resources. · Ensures the integrity and growth of the gross margin performance of the aligned customers. Leads the growth-focused initiatives in this space while working collaboratively with the RBDM (where applicable), RSM, Directors of Account Management, Directors of Sales, and others in the organization. · Ensures that purchase orders, VMI and EDI (Electronic Data Interchange) orders are verified and accurately entered, tracking errors and initiating preventive steps, handle cancellations, debits and credits. · Expedites orders to make the delivery time and monitoring for past due orders. · Maximize the integration of ERP (Enterprise Resource Planning) system tools into all areas of company daily activities. · Responsible for assistance of identification, documentation, segregation, evaluation and disposition of non-conforming product, services and systems. · Collaborates with Regional Sales Managers to determine necessary strategic sales approaches. · Enters new customer data and update changes to existing or new accounts in the corporate database (TdF). · Quotes products for customers. · Communicates brand identity and corporate position. · Supplies customers in a timely response regarding product information (I.e. pricing, lead-time, and other pertinent information), while following AIS policy and guidelines for all special prints are sent through the print review process · Visits customer and/or supplier locations. · Attends trade shows as required. · ISO Compliance · Attends periodic training where applicable · Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. · Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: · Bachelor's degree or minimum five years of Industrial Distribution Inside Sales experience required. · Must be a master communicator in all aspects, in person, written and verbally. This translates into providing concise and detailed information presented in a professional manner both in content and in tone. · Ability to persuade, convince, clarify and determine what is needed to make the sale. · Be agile and adept at negotiations, being mindful of the bottom line as well as securing the relationship and the sale. · Skilled at organizing tasks, prioritizing time while being keenly aware of deadlines and the sales pipeline. Proficient at following up and keeping all parties informed of pertinent information. · Have fine-tuned analytical skills to evaluate problems and challenges and develop solutions, having a determined and get to yes outcome. · Must be skilled and experienced using all Microsoft Office applications, with an emphasis on Excel and Outlook. · Confident and able to pivot and adjust and adapt to changes or to make changes. · Basic Blueprint Reading (Engineered drawings and specifications) *INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $55000 - $67000 depending on experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Telework Why MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE ( to review.