Job Title

Genesis10 is seeking a Consumer Client Services/Credit Inquiry Specialist for a 6-month remote contract position with a leading client located in Brooklyn, OH. This role pays $21.25/HR W2 based on experience. Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis directly with Genesis10. Job Duties: Perform accurate and timely loan transactions including account research and loan maintenance, escrow processing, DDA deposits using APA system and wire transfers. Respond to loan and deposit balance verification requests from internal and external parties including processing Standard CPA Audit Confirmations, Credit Investigations, Estate/Date of Death Inquiries, Governmental Balance inquiries for Social Security Administration, Internal Revenue Service, Housing Applications. Follow established industry standard practices for the proper exchange of commercial credit information. Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner. Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues. Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely. Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change. Provides world class customer service to internal and external customers through total adherence to the Values and Difference concepts Identify major and minor issues/problems and communicate to appropriate management Assist other team members with daily workload to ensure timely completion and achievement of work team assignments. Actively pursue development of self to better support team and future advancement. Requirements: High School, some college Strong accounting background. 1+ years related job experience with knowledge of bank loan and deposit products. Ability to establish and maintain effective working relationships among team members and product and support partners. Excellent written and verbal communication skills Demonstrated problem-solving and decision making Must demonstrate proven, outstanding customer service skills Strong working knowledge of government regulations. Working knowledge of systems that provide loan information Preferred Experience: Bachelor's degree or equivalent experience Proficiency in the following client systems: Hogan, ALS, CLS, Loan IQ, Lotus Notes, Document Direct Working knowledge of loan accounting and loan systems. If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 Contract & Perm Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years