Job Title

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site AV Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.*This role is part time, as needed, with typical work days and times being Monday - Thursday, 3pm-11pm schedule* We're looking for a Part Time As Needed individual to join the team, with a specific concentration on Hospitality Live Audio AV Administration, with a specialty in Audio Visual setup and configuration. This is the perfect role for someone with a background in supporting the Hospitality or Retail Audio Visual for Live Audio in a brand, looking to work freely and collaboratively with a team and client. This individual will work one on one with clients and end users, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects.With clients in New York, this position's responsibilities can vary, but will encompass various areas of Live Audio AV, and have opportunity to expand to network and system administration.Responsibilities:Provide onsite support for various client AV systems (digital menu boards, live audio, AV, Network, Crestron, etc.);Setup and Breakdown of hardware;Troubleshooting hardware and software AV issues as needed;Adhere to andor create IT AV processes and SOP's;Manage, maintain, troubleshoot and support AV hardware and software, and other related peripherals in client environment;Requirements:4 years experience in a technical support role providing service desk AV support troubleshooting Hospitality or Retail end-user issues with hardware and software;2 years experience working in Hospitality or RetailExperience with AV Live Audio hardware and software installation, support, and maintenance;Excellent time management, communication, and customer service skills;Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;Impeccable attention to detail;Experience with Crestron softwareExperience with Concert Live Audio Support and third party integrations into larger systems (ie. DJ connectivity to house audio system)Job Type: Part-timeExperience Requirement:Hospitality or Retail IT Support: 4 yearsPOS Support ExperiencePreferred Experience:Experience working with Hospitality end users;Experience with AV systems;Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.