Job Title

Job title: Support Lead Work location: MUST be local to Chicago, Work hours: 8am - 5pm CST Hybrid work schedule: Onsite (Tuesdays and Wednesdays), schedule could change, as needed Project Overview: The Enterprise BI & Analytics team is looking for an Application Support team member with solid technical skills to provide Level 3 support for our Cognos BI applications. Team: Enterprise BI & Analytics Role: L3 Application Support (Cognos) Area: Cash & Corporate Services Technology Contractor's Role: In this position you will interact with business partners as well as other technology teams and use a wide range of tools and technologies to analyze and resolve complex issues. The role requires good communication skills, a problem-solving focus and attention to detail to provide high quality solutions in a fast-paced environment. The ability to work independently and prioritize deliverables will be key to success. Qualifications (Must Have's): Solid IBM Cognos Analytics skills (Framework Manager, Transformer, Data Modeling, Reports, Dashboards, etc.) Solid SQL skills (Oracle, .) Experience with or exposure to other BI tools and applications (such as Planning Analytics, PowerBI) is a plus Job scheduling (BMC Control-M) Experience with or use of scripting (DOS/batch, PowerShell) Experience in incident Management, understanding of ticket workflows and use of escalation. Experience with ServiceNow application. Experience with agile delivery tools and methodologies (Azure or other) Prior experience with Northern Trust is a plus Soft skills - Nice to Have: Excellent communication and writing Time management and prioritization Problem solving and analytical skills Tasks & Responsibilities: Resolve complex production issues in an expedient manner; independently or in collaboration with others Perform root cause analysis and devise, test, and implement solutions Collaborate and coordinate work with other team members and teams (Infrastructure, ETL, Data, etc.) to meet deliverables and deadlines Identify recurring issues and requests and propose solutions to address them or enhance efficiency Identify opportunities for process automation and assist in implementation Document procedures so that work can be handed over to Level 1 and 2 Application Support Assist in development, testing, and other Enterprise BI & Analytics team activities and projects as needed Required Skills : Word Basic Qualification : Additional Skills : Background Check :Yes Drug Screen :Yes Notes : Selling points for candidate : Project Verification Info : Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :No Candidate must be authorized to work without sponsorship ::No Interview times set : :No Type of project :Other Project Type Master Job Title :VMS Access Entry Branch Code :Chicago