Job Title

GENERAL PURPOSE Performs a variety of full professional, administrative and managerial duties related to planning, directing, organizing and controlling city-wide management functions for Community Development throughout the city including current and long-range planning and development, overseeing building permits and inspections, business licenses, code compliance, customer service responsibilities, including utility payments, cemetery reservations, parks and recreation registration. SUPERVISION RECEIVED Works under the broad guidance and direction of the Community Development Director. SUPERVISION EXERCISED Provides general supervision to the Customer Service Representatives and Building Monitors. EXAMPLE OF DUTIES Manages the day-to-day operations of the Customer Service Center, monitors workflow, data accuracy and overall productivity, ensures processes and procedures are accomplished according to guidelines, policy, and law; maximizes efficiency through process evaluation and implementation of approved changes Initiates recruitment activities to fill vacancies in staff; participates in the selection process and makes recommendations affecting hiring, advancement, discipline, and termination; monitors and evaluates employee performance; maintains staff schedules to ensure appropriate staffing levels to handle foreseeable call volumes; assigns tasks and special projects; ensures proper and adequate training; reviews time sheets and verifies hours worked. Provides office supply budget and detail information; monitors expenditures for general supplies; purchases approved office and program supplies; receives and reviews invoices; submits purchase orders and invoices for payment; tracks purchase orders to assure delivery and accurate billing; assist s in development and administering of the division budget; monitor expense accounts to comply with budget allocations. Oversee the administration and maintenance Community Development software program for the inputting and tracking of permits, planning files and associated information. Coordinate with departments City-wide to maintain up-to-date information and internal customer service. Oversee City's central database maintenance and conduct regular audits. Monitor City's website for inaccuracies and content, report to appropriate contact; follow up to ensure corrections are completed. Acts as the Civil Infraction Hearing Examiner (CIHE) for all parking and civil infractions. Maintain a positive working environment and an atmosphere that encourages employees to "astonish the customer, not just to satisfy the customer"; provide necessary training to staff to ensure accurate information, polite service, and ownership of calls. Determines work priorities; develops guidelines and deadlines, delegates assignments; hires, trains, disciplines and evaluates personnel; coaches and mentors employees; builds cohesive team; conducts staff training and regular meetings to discuss areas of concern, interest, improvement, or other such areas; keep staff informed of major developments and issues. Creates and manages building monitors schedules for evening and other after-hours meetings. Generate reports to relay pertinent information back to the appropriate departments; notice trends in problem calls and look for ways to proactively avoid future problems. Perform Customer Service Representative duties as needed. Serves as Acting Director in the absence of the Community Development Director. MINIMUM QUALIFICATIONS Education and Experience: Graduation from college, with a bachelor's degree in, Business Management, Public Administration or closely related field, AND Five (5) years of administrative experience related to above duties; of which one (1) year supervisory experience, OR An equivalent combination of education and experience. Special Qualifications: Must have a certified typing speed of 50 WPM Must be eligible to serve as a notary within six (6) months of hire. Must be eligible to receive a security clearance for access to state computer (BCI, DLD, NCIC, NVRG, INLETS).