Job Title

Housing Mediation & Community Outreach Specialist About MetroWest Mediation Services MetroWest Mediation Services is a non-profit organization that facilitates peaceful resolution of disputes within all communities we serve, and through the courts, by supporting people to work together to resolve conflict. Serving the MetroWest community and the Trial Courts, we mediate over 1000 cases per year in areas such as eviction, family/divorce, business disputes, re-entry, and youth conflict. Housing Mediation & Community Outreach Specialist This is an ideal position for someone fluent in Portuguese who thrives on helping others, is detailed oriented and responsive, maintains a positive attitude and is committed to the use of conflict resolution to benefit the community. Main Job Responsibilities: Work with Landlords and Tenants to Prevent Eviction: You will conduct intakes and support tenants to mediate disputes or connect them with other resources. You will communicate with landlords to facilitate the resolution of the eviction in a satisfactory manner to both sides. As needed, you will attend meetings with our partner agencies. Support Court Services: You will represent MetroWest Mediation at court sessions. You will serve as an interpreter during mediations, including for eviction cases. After receiving training, you may serve as a mediator in a variety of cases, helping to prevent eviction and resolve civil disputes. Help Consumers Resolve Disputes with Businesses: You will help consumers resolve disputes with businesses through facilitating a negotiation between them by email and phone. You will keep track of the dialogue and document all interactions on a portal managed by the Attorney General/'s Office. Engage in Community Outreach: You will conduct outreach in the MetroWest community through attending meetings, holding /"office hours/" at partner sites, making connections and raising awareness of our services. This job requires the following: Associates or Bachelor/'s Degree Fluency in Portuguese & English Ability to communicate clearly and effectively before a variety of audiences; Ability to write in a clear and professional manner; Takes initiative and follows through with tasks; Computer and database skills; Detail-oriented and organized; Excellent time management and responsiveness Ability to commute to our office in Natick and sites across the MetroWest The following skills and experience are preferred but not required: Fluency in additional languages, such as Spanish Interpreter Training Experience in conflict resolution, such as mediation training Position start date: Preference for someone who can start as soon as October.