Massachusetts Peace Officer Standards and Training Commission Job Posting Job Title: IT Systems Specialist Reports to: Chief Technology Officer OVERVIEW OF THE AGENCY AND THE POSITION The Massachusetts Peace Officer Standards and Training (POST) Commission is an independent agency that oversees law enforcement departments and officers throughout the Commonwealth. The Commission is charged with the following: Establishing certification standards for law enforcement departments and officers; Determining whether those standards have been met; Developing regulations and policies governing law enforcement; Decertifying, suspending, or ordering retraining for officers who commit misconduct or otherwise fail to satisfy requirements; Maintaining, analyzing, and disseminating information regarding law enforcement; and Conducting investigations, adjudicatory proceedings, and public hearings regarding such matters. The Commission is governed by, and enforces, Chapter 6E of the Massachusetts General Laws. Pursuant to that statute, the Commission collaborates with the Commonwealth's Municipal Police Training Committee (MPTC) in several areas of its work. The Commission is looking for an individual to join the Technology Division as an IT Systems Specialist. POSITION FUNCTIONS AND RESPONSIBILITIES The Role: As an IT Systems Specialist, you will work with the POST Commission Chief Technology Officer (CTO) and the technology team in a broad range of tasks to help foster a positive, modern digital experience, and enable timely delivery of critical technology. If you are interested in a broad ranging position that covers infrastructure, software, applications, and development, this might be a good position for you! Responsibilities: Act as a liaison between members of IT, user community, and vendors; Manage support tickets from internal and external users; Identify and help resolve data issues including data cleansing; Investigate the cause of and resolve issues reported; Work alongside project managers, consultants, and technical leads, and support the rest of the company on cross-functional team issues; Help create and deliver application related trainings; Assist with deployments, integrations, upgrades and maintenance of hardware and software systems; Play a leading role in the documentation of internal processes and policies; Interact via written, verbal and in person communication with vendors as well as co-workers; Over time, become a SME on an ever-expanding catalog of SAAS apps including Office 365, CRM, Business Intelligence, and database systems; and Willingness to assist with any project. INSTRUCTIONS FOR APPLYING To be considered for the position, apply through MassCareers b y October 31, 2024. An application must include a cover letter and resume. You are strongly encouraged to discuss or demonstrate any experience with the areas listed above in your application. If you are interested in multiple positions that have been posted by the Commission, you are encouraged to apply for all such positions. Applications submitted after the date set forth above will be considered at the discretion of the Commission. The Commission reserves the ability to refrain from considering any application that is submitted after that date or omits a required item. SALARY RANGE Anticipated range: $80,000 - $100,000. Flexibility if commensurate with experience. COMPREHENSIVE BENEFITS When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Commonwealth Employee Benefits and Rewards! COMMITMENT TO DIVERSITY The Commission is committed to building a diverse staff across its entire agency and at all levels. The Commission is an equal opportunity/affirmative action employer. It is the policy of the Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law. Females, minorities, veterans, persons with disabilities, and those who believe they have the skills necessary to thrive are strongly encouraged to apply. NOTICE OF REQUIRED BACKGROUND CHECK - INCLUDING TAX COMPLIANCE The Commission requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such a background check is not initiated until: A candidate is invited to a second or subsequent interview; and The candidate has signed the Background Check Authorization Form and related releases. This background check includes a check of Criminal Offender Record Information, and Federal IRS and Massachusetts Department of Revenue tax compliance on all prospective employees as a condition of their employment. Candidates with advanced degrees and professional licenses may have these credentials verified. Individuals other than those references provided by a candidate may be contacted while a full background and qualification check is completed. Qualifications: ESSENTIAL QUALIFICATIONS: The following are essential qualifications for the position: Bachelor's degree in information technology, Software Engineering, Computer Science, or related field; Minimum 2-4 years of professional experience in information technology, software engineering, or computer science; Demonstrated success in a role with similarly extensive responsibilities; Familiarity with Microsoft Suite, data manipulation tools, SAAS integrations such as CRM's and Business Intelligence tools, project management software; Strong tech nical, analytical and problem-solving skills; S trong organizational skills, and attention to detail; The ability to effectively communicate with both technical and non-technical audiences; A commitment to handling confidential and sensitive information in accordance with privacy and security protocols, and with discretion; Excellent interpersonal skills; an appreciation for teamwork and collegiality; and an ability to interact well with people at all levels within the Commission, stakeholders, outside counsel, outside vendors, and members of the public; A strong work ethic and dedication to producing work at the highest levels of quality; An appreciation of the value of diversity, equity, and inclusion, and of the importance of interacting respectfully and sensitively with people of different backgrounds; A willingness to perform routine administrative duties as needed; and Must be able to work in the Commission's Boston office 2-3 days a week and otherwise as needed. OTHER VALUED EXPERIENCE AND SKILLS: Knowledge of data manipulation and tools including Excel, Access, PowerBI, and SQL databases; Knowledge of data using ETL tools - manipulation, warehousing, report writing, and BI tools; Experience working with large-scale applications and regulated data; Experience with key project ecosystems, platforms, and tools: AWS, various CRM applications; MySQL, PostgreSQL, SQL Server or Snowflake or similar databases; Project Management Software; and Familiarity with basic networking, firewalls, application installation and configuration, security protocols, and troubleshooting hardware issues.
Job Title
IT Systems Specialist