Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients. Claims Manager Description of specific duties in a typical workday for this position: The Claims Manager will lead a team of subject matter experts to support operational tasks for the National Flood Insurance Program (NFIP). Key responsibilities for this role include, but are not limited to, the following tasks: Provide day-to-day operational engagement with NFIP Claims branch Provide day-to-day operational engagement with insurers and vendors on behalf of FEMA Provide subject matter expertise for NFIP meetings, communications, and outreach Proactively identify risks and issues and add them to the Registers in a timely fashion Manage and maintain all assigned risks, issues, mitigation plans and action items Provide status updates and identify blockers in the Daily Stand Up(s) Champion process and/or system enhancements designed to improve stakeholder engagement for NFIP Submit contract deliverables on time Manage project schedules to ensure timeliness of contract and ad hoc deliverables, work products, SLAs, tasks and disaster response Because the Claims Manager is responsible for managing several direct reports, duties will also include the following: Develop plans and manage the execution of all Claims Admin and Claims Flood Disaster Response (FDR) processes Coach, train and motivate members of the Claims Admin and FDR Team Document performance and conduct performance appraisals Prepare reports on operations and activities, and Ensure quality control over deliverables, work products and reports Position Requirements: Candidates must meet or exceed each of the following minimum qualifications (no exceptions, please): At least 3 years of operations / business service management experience At least 3 years of people management experience Bachelor's Degree Demonstrated background with the National Flood Insurance Program (NFIP) with 5+ years of experience If not ANFI certified, committed to securing ANFI certification within the first 6 months Exceptional customer relationship management skills Excellent verbal and written communication skills Proficiency in MS Office, especially Excel, Word, PowerPoint Highly organized, energetic, creative, team player Must be US Citizen Ability to obtain Public Trust Must complete the NFIP course series through EMI within the first 30 days Must be able to complete EOD high Nice to Have: Project Management certification (e.g. PMP) Strong P&C background, a quick and eager learner when it comes to NFIP business processes Experience with Guidewire, Duck Creek, Majesco, Insurity or another leading P&C insurance software system Working knowledge of Agile project management Hands-on experience with business process improvement, lean, and/or RPA Experience with process audit preparation, submission, remediation, and closeout Experience with SharePoint, SharePoint forms and lists and MS Project This is a full-time position paying a base salary of 110,000 , and full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume. OST is an equal-opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Title
Claims Manager