Job Title

At Castle Automotive Group, we are looking for an experienced Service Advisor for our CDJR, Indiana location. As a Service Advisor, you will own our customer's experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals. Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Qualifications Minimum 1 year previous experience preferred Consistent record of service and sales success Able to work with minimal supervision Acceptable driving record and valid driver's license What We Offer 401(K) with employer match Major Medical & Dental (50% employee paid premium) Voluntary Benefits (Accident, Critical Illness, Disability, and more) Life Insurance Paid Time Off Employee vehicle purchase discounts Career advancement To learn more about us visit: We are an equal opportunity employer and prohibit discrimination and harassment.