Job Title

Job Summary: The Customer Service Representative will provide exceptional service in a call center environment for a healthcare product provider. This role involves handling phone and email communications with internal and external customers, processing orders, and resolving inquiries. The position requires multitasking across multiple systems and ensuring professional and accurate communication throughout interactions. This is a remote position that demands adaptability, strong problem-solving skills, and the ability to handle high-pressure situations. Key Responsibilities: Respond to customer inquiries via toll-free phone line, emails, and chat using approved resources and tools. Maintain a pleasant and professional tone in all communications. Process customer orders and provide shipment, order, or invoice documentation upon request. Create incidents, tasks, and inquiries within Oracle Service Cloud and respond to assigned inquiries. Review orders for product availability and handle changes, address updates, shipment preferences, and backorder resolutions. Coordinate with shipping companies regarding order status and proof of delivery (P.O.D). Expedite urgent requests and follow through to ensure product delivery details are communicated to customers. Perform other miscellaneous duties or special projects as assigned. Required Qualifications: Excellent verbal and written communication skills. Basic proficiency with Excel and ability to learn and work remotely via WebEx. Ability to manage tasks in a high-pressure environment using multiple tools and monitor screens. Strong multi-tasking skills and attention to detail. Minimum of 1 year of customer service or call center experience, preferably in the medical or medical device industry. Reliable internet connection and a quiet workspace free of background noise and distractions. Preferred Qualifications: Experience in ERP systems such as Oracle, SAP, or JD Edwards. Background in pharmacy tech or pharmaceutical customer service, or related experience in a call center setting. Familiarity with MS Office applications and strong system navigation skills.