Job description: The position is 50% technical support and 50% customer service administration Technical:Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-siteWalk customer through problem-solving procedures, by remotely connecting to their system or via emailphone Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Write training manuals and train system installers. Serve as the company liaison with customer on technical and administrative matters Run reports to determine malfunctions and propose solutions. Administration and Customer support: Field inbound calls from drivers and customers communicate driver, customer, dispatching issues to managementResolve fare issues between drivers and customersDocument complaints and report Place orders for customers seeking WAV transportationAssign trips to driversResolve issues regarding incentivesfast lane vouchersPrepare reports for different departments or upper managementProvide clerical support when needed Must haves: Advance knowledge of Windows Operating Systems, Servers and Microsoft Office products.Experience troubleshooting and supporting hardware and software issuesExcellent customer service skillsEffective Communication and multitasking skills.Ability to manage time effectivelyPossess good organizational and decision-making skillsAbility to work independently as well as in a team environment Excellent problem-solving abilityPositive and patientAbility to diffuse a situation between a driver and a passengerCommunicate effectively, both oral and written, with contract managers, co-workers, supervisors, staff, and the general public.Benefits:â— On-going diversity and inclusion trainingâ— Short and long-term disabilityâ— Shuttle service from ferry or subway station to the officeâ— Great medical, dental, and vision insurance optionsâ— Mental health benefitsâ— Peleton Subscriptionâ— 15 days PTO + 10 paid holidays + 10 sick daysâ— 401(k) matchingâ— Pre-tax commuter benefits, HSA, FSA, Dependent Careâ— 16 weeks paid maternity leave, 6 weeks paid paternity leave - biological, adoptive, and foster parents are all eligibleCurb is proud to be an equal opportunity employer.
Job Title
IT and Customer Support