Job Title

Position Details Summary Operating Title Data and Business Analyst Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position As a Data and Business Analyst on the Endpoint Engineering Team, your key responsibilities include developing and maintaining dashboards, reports, and visualizations using Business Intelligence tools like Microsoft Power BI. You will collect, clean, and process data from various sources to ensure data quality and integrity, and analyze multiple datasets to identify trends, patterns, and insights that influence IT strategies and processes. Collaborating with stakeholders to understand their business needs and translating them into business and technical requirements is essential. You will work with cross-functional teams to provide analytical support and develop comprehensive project documentation, including business cases, requirement specifications, and reports. Additionally, you will assist in the design and testing of new IT systems and enhancements to existing systems, prioritize IT projects based on business impact and resource availability, and participate in continuous improvement initiatives. Your role also involves utilizing Intune and JAMF for device management and compliance reporting, implementing and managing endpoint security solutions using CrowdStrike and Tenable, and integrating AI technologies to optimize endpoint management and security processes. Key Responsibilities: Develop and maintain dashboards, reports, and visualizations using Business Intelligence tools such as Microsoft Power BI. Collaborate with stakeholders to understand business needs and translate them into business and technical requirements. Collect, clean, and process data from various sources to ensure data quality and integrity. Analyze multiple datasets to identify trends, patterns, and insights that can influence IT strategies and processes. Collaborate with cross-functional teams to understand their data needs and provide analytical support. Develop and maintain comprehensive project documentation, including business cases, requirement specifications, and reports. Assist in the design and testing of new IT systems and enhancements to existing IT systems. Work with the team to prioritize IT projects based on business impact and resource availability. Participate in continuous improvement initiatives within ET&S. Utilize Intune and JAMF for device management and compliance reporting Implement and manage endpoint security solutions using CrowdStrike and Tenable Integrate AI technologies to optimize endpoint management and security processes. Acceptable minimum level of education Associate's Acceptable minimum years of experience 3-5 years Additional Job Information Posting Number PS4891FY25 Other minimum qualifications Associate's degree and four years of experience, Bachelor's degree and two years of experience, or combination of education and/or experience equal to six years. Excellent communication, analytical, and problem-solving skills. Experience in requirements gathering through document and data analysis, stakeholder interviews, and effective group facilitation. Proficiency in creating detailed documentation in various formats; text, diagrams, process maps, requirements registries utilizing software such as Microsoft Viso, Excel & Word. Conduct comprehensive risk assessments for cyber and endpoint security, evaluating potential threats and vulnerabilities to inform budget-based decision-making and ensure optimal resource allocation Ability to work both collaboratively and independently. Preference for working in a dynamic environment with diverse team members and stakeholders. (Add travel may be required, statewide.) Customer centric attitude with attention to detail and commitment to quality. Additional Preferred Qualifications Experience in higher education. Experience with ETL (Extract, Transform, Load): Extract: Gather data from various sources. Transform: Cleanse, format, and convert data into a suitable format for analysis. Load: Import transformed data into target systems. Broad-based Information Technology experience. Training and/or certification in process analysis and improvement methodologies such as Six Sigma, Lean, or other process improvement methodologies. Experience with Intune, JAMF, CrowdStrike, and Tenable. Development and use of AI technologies within an IT environment. Salary Information Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. Quicklink for Posting Percent Time Information (FTE) 1.00 Grade 23 EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Institution Information The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: Posting Details Posting Date 10/16/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments May be required to do some limited travel to remote sites in their own vehicle within the state while providing computer and network support. Drivers License and Physical Requirements. Please check all items that apply. None applicable Duties / Responsibilities Job Duties Duty/Responsibility Data Management and Analysis: You will develop and maintain dashboards, reports, and visualizations using Business Intelligence tools such as Microsoft Power BI. By collecting, cleaning, and processing data from various sources, you will ensure data quality and integrity. Analyzing multiple datasets to identify trends, patterns, and insights will be crucial in influencing IT strategies and processes. Duty/Responsibility Documentation and Support: You will develop and maintain comprehensive documentation, including business cases, requirement specifications, and reports. Assisting in the design and testing of new IT systems and enhancements to existing systems will be part of your responsibilities. You will also work with the team to prioritize IT projects based on business impact and resource availability. Duty/Responsibility Endpoint Management and Security Reporting: Utilizing tools like Intune and JAMF, you will manage device compliance and reporting. You will conduct comprehensive risk assessments with cyber and endpoint security, reporting on potential threats and vulnerabilities. This analysis will inform budget-based decision-making, ensuring optimal resource allocation to maintain robust security measures and mitigate risks effectively Duty/Responsibility Skill development : Keep current with new technologies such as remote support applications, security, and productivity tools that relate to one's use including, but not limited to, endpoint hardware which are considered supported environments for the Desktop team. Duty/Responsibility Other duties: As related and assigned. Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents Resume/Vita Cover Letter Optional Documents