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Together we can make a difference. Eliot is committed to employee growth & retention by offering a comprehensive total rewards package including but not limited to: 75% Company Contribution to Medical and Dental Insurance 12 Paid Holidays, 15 to 20 Vacation Days Annually, 12 Sick Days Annually 401(k) Retirement Plan with Employer Match 100% Company-Paid Life & Accidental Death Insurance 100% Company Paid Short & Long-Term Disability Insurance $3000 Employee Referral Bonus $3000 Annual Tuition/Professional Development Reimbursement Opportunities for growth internally within our 100+ programs across Massachusetts Comprehensive Staff Orientation, Training Programs & Professional Development Assistance FSA, Dependent Care, transportation reimbursement We're looking for empathetic individuals dedicated to providing quality support and care to others. With your creative problem-solving skills and Eliot's cutting edge Community Behavioral Health Center (CBHC) programs, we can overcome traditional barriers in the behavioral health system. Imagine having access to trauma-informed behavioral health services in real time? Or providing coordinated care continuum? Join Eliot and get to work alongside our talented and dedicated staff specializing in housing navigation, recovery coaching, case management, peer supports and other specialized stabilization services. The Urgent Care Administrative Assistant provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties. Our ideal candidate will have administrative skills, excellent interpersonal and communication skills and attention to detail. Computer literacy and skill in the use of computers and related software applications and office equipment is a must. Responsibilities: Triages client phone calls and provides triage supports to individuals inquiring into services through CBHC and Urgent Care Provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties Provide assistance to Clinical staff in scheduling clients for appointments, including reminder calls and correspondence Registers new patients and updates existing patients' information, including the collection of all eligibility documents Maintains up to date knowledge of insurance regulations to ensure correct data entry of client insurance information and answer any questions clients may have about insurance coverage as it pertains to Eliot services Assists in maintaining client medical records including but not limited to verifying and updating all demographic and insurance information at the time of service Triages medication messages and appropriately escalate in accordance with the workflow set forth by Eliot Assists clinical team in all prior authorizations, including but not limited to service authorizations and medication PAs Assists teams in communication with other providers and businesses as needed Qualifications: A High School Diploma, Associates Degree preferred Excellent interpersonal and communication skills, attention to detail and ability to initiate and follow through on tasks Demonstrated understanding of regulations as pertains to HIPAA, client privacy, confidentiality and disclosure of medical information Must have skills to establish supportive relationships with persons with severe and persistent mental illnesses and respect for their preferences for treatment Rate: $23.08/hour, bilingual $24.46/hour Bilingual candidates preferred and eligible to receive a 6% differential if fluent. Schedule: M-F, 9am-5pm Why Eliot? At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. The fiber of our culture includes transparency, creativity, clinical sophistication, responsiveness, and compassion Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.