Job Title

Salary: $83,345.60 Annually Location : 45 High Street, Boston Job Type: Full-Time Job Number: Department: MBTA - Chief Operating Officer Area: 106-COO-Administration & Staff Opening Date: 10/16/2024 Closing Date: 10/30/2024 11:59 PM Eastern Licenses / Certifications: Please see job description. Union Affiliation: L453 Professional Safety Sensitive: No; this is not a Safety Sensitive position. Essential Classification (Emergency Staff): Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency. On-Call or 24/7: Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel. At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Right of Way (ROW) refers to the MBTA's rapid transit track, exclusive bus lanes (Silver Line) and all assets within 10 feet of the centerline. Access to the ROW is required by both Operations and Capital teams as well as some Third Parties (contractors, MassDOT teams) to perform vital maintenance and capital work, thus ensuring safe, reliable service to our customers and crucial improvements to the T. The Analyst, Diversions will support the Right of Way diversion planning and coordination team in MBTA; provide key analysis for the Right of Way diversion access strategy; support and monitor Right of Way diversion access protocols (online requesting, reviewing, approval, program and change management); promote a culture of continuous improvement within the team and broader organization for ROW Diversion Planning. The Analyst will work closely with several other departments in Engineering and Capital and Operations as required. Duties & Responsibilities Assist the RDPI (ROW Diversion Planning and Integration Team) in ROW Diversion planning and integration for the MBTA teams and select third parties. Work collaboratively with multiple MBTA departments including Engineering and Capital, Rail Operations, Engineering and Maintenance, Operations Control Center, Construction & Logistics, Safety. Oversee and administer RDPI maintenance activities and recordkeeping. Provide key analytical inputs into diversion planning, and resource planning and allocation. Act as a focal point of Subject Matter Expertise on all matters related to diversion planning. Track and support the existing ROW diversion process consisting of weekly conferences through the evolution to and including any new process developed within the scope of these job responsibilities. Work collaboratively with the relevant MBTA departments to develop workforce planning tools. Provide admin support to maintain appropriate KPIs to measure and report the performance levels within the Right of Way diversion access plan. Support the RDPI in resolving any planning or execution disputes for the diversion planning. Develop and maintain positive relationships between key internal and external stakeholders. Maintain and administer the online ROW Diversion tool. This includes KPI management, user onboarding, troubleshooting, user experience, additional requirements capture and training. Participate in team meetings, staff meetings, organization events and other duties as necessary. Organize and prioritize workload, be pro-active in identifying project needs/requirements. Prepare project-related correspondence, reports, charts, meeting minutes and presentations utilizing Microsoft Word, Excel, Database and PowerPoint. Tableau Desktop experience. Work independently in addressing complex tasks in a time-sensitive environment. Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer Service quality standard. Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees. Visit work sites and/or attend off-site meetings throughout the MBTA service area. Perform all other duties and projects that may be assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Available to work all shifts and locations as assigned or directed. Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service. Have the ability to work any and all shifts and/or locations assigned or directed. Supervision None Minimum Requirements & Qualifications Bachelor's Degree from an accredited institution in a related field. Three (3) years full-time (or equivalent part-time) experience working in transportation planning, construction planning, construction management, transit operations, project management, and/or similar experience. Demonstrated focus on data and experience of using data to run complex analysis. Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills. Proven track record of collaboration, transparency, and problem-solving skills. Demonstrated success working across multiple departments. Excellent verbal and written communication and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization (with both technical and non-technical audiences). Experience successfully delivering data tools or analyses to non-technical users. As part of the interview process, an Excel assessment may be required. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement. An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement. A Master's degree in a related subject substitute for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience Preferred Experience and Skills Knowledge of transit construction techniques Experience working and leading teams for a public agency. Knowledge or experience in transit or transportation, including railroad or airline operations. Knowledge of MBTA's assets and how they are managed. Previous experience of engineering planning activities Tableau Desktop experience is very strongly encouraged. SQL, Python, Java prior experience encouraged Lean Six Sigma Green Belt or Black Belt Certification Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at or Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit Employment Benefits at the MBTA The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following: Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays Retirement: pension or deferred compensation 401(a), plus MBTA contributions Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program: pre-tax benefits for parking Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc. via Shopping discounts via Verizon and AT&T service discounts And more... The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice. The MBTA is an Affirmative Action/Equal Opportunity Employer 01 What is highest the level of education you have completed? Did not attain a high school diploma or equivalent High school diploma or equivalent Associate's degree Bachelor's degree or higher 02 Do you have three (3) years full-time (or equivalent part-time) experience working in transportation planning, construction planning, construction management, transit operations, project management, and/or similar experience? Yes No 03 If you selected yes to the previous question, please select which you have had experience in. Transportation planning Construction planning Construction management Transit operations Project management More than one listed A similar experience None 04 Have you demonstrated focus on data and experience of using data to run complex analysis? Yes No 05 Do you have excellent verbal and written communication and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization (with both technical and non-technical audiences)? Yes No 06 Do you have experience successfully delivering data tools or analyses to non-technical users? Yes No 07 Do you have knowledge of transit construction techniques? Yes No 08 Do you have any experience working for a public agency? Yes No 09 Do you have Tableau Desktop experience? Yes No 10 Do you have experience with SQL, Python, Java? SQL Python Java More than one listed None 11 Do you have Lean Six Sigma Green Belt or Black Belt Certification? Yes No 12 Do you have any nationally recognized certification, or statewide/professional certification in a related field? If so, please list your certifications. If not, please write N/A. Required Question