Job Title

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. The Learning & Development Manager (LDM) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges. What You'll Do: Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact. Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM. Works on accounts and problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program. Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies. Work cross-functionally with Onboarding Managers, Customer Delivery Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention. Other related duties as assigned What You Bring: 3-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry. Excellent communication, presentation and organizational skills. Demonstrated success not only engaging with diverse audience sizes but also developing and implementing strategies that drive significant improvements in technology adoption and user satisfaction across multiple channels. Previous expertise with CRM or tracking/management system, video conferencing tool, and Google-Suite products Bachelor's degree preferred, preferably in Business, Education, Human Resources or a related field Proficiency with Salesforce (Lightning). Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives. Clear understanding of ZoomInfo's Product Suite offerings Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale. This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MD What's In It For You: We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Incredibly strong onboarding program - be set up for success in your first 90 days Ongoing training to help you grow Market leading product offering (check our our long list of G2 awards) Comprehensive Medical, Dental, Vision Eligibility for Future Equity Awards 401k Matching (50% of the first 7% of your contribution) 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers Family forming benefits up to $20k, plus discounts on a membership Virgin Pulse Wellness Program Optional add ons such as pet insurance, legal service support, and more! #LI-EB #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $72,800-$100,100 USD About us: ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.