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Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment?MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts! This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.This is a great opportunity, offering an in-depth training programme and an exciting career promising personal and professional progression.*2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered). Please only apply to this position if you are open to this*The RoleFirst Line Technical Support AssociateWorking on-site with key financial clients, providing support and troubleshooting for internal employeesFollowing escalation process, where necessaryDeescalating customer frustrations and managing queries in a timely mannerPotential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurityThe PersonStrong communication skills and customer service experienceTech support experience in Windows infrastructureAzureADCompetitive and Resilient characterAbility to remain calm under pressure, empathise and be assertive and resilientIf you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degreeStrong Tech acumen on Microsoft systemsDesire to complete training, up skill and progress your IT careerWhat's in it for you...Salary up to $80,000 Global Travel Facilitated Potential to Secure 2 Annual Bonuses (Team and Individual) Unrivalled 4-6 week Training ProgrammeOpportunity for Certification of your choice Unparalleled Career ProgressionAnd much more...Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates of all Genders and from all backgrounds to apply.Desired Skills and ExperienceSupport, trade support, technology, active directory, azure, ServiceNow, ticketing, call centre, first line support