Job Title

Corserva, Inc., headquartered in Trumbull, CT, is searching for a full-time Jr. Network Engineer.What you'll do:As a Jr. Network Engineer, you'll represent the company by managing network related projects, service events, incidents, and problems in the company ITSM and monitoring systems.Hands on design and architecture of our Clients' production on-premise and cloud-based networks. This critical role is accountable for analyzing and managing Client network incidents andor events as an escalation point to ensure that world class service and support is provided to customers at contracted service levelsYour ResponsibilitiesDesign, implementation, configuration and support at the network level: WAN and LAN connectivity, Routers, Firewalls, Layer 23 LAN Switching, VPN, SD-WAN, Wireless (Wi-Fi) and securityLead engineer on Client projects including defining requirements, network design, testing, implementation, troubleshooting, optimization, documentation development and maintenanceIT support and resolution of performance and availability issues with the client network and systems infrastructureArchitecture and support for remote access solutions: VPN, RDSTerminal Services, and CitrixAdministration and maintenance of remote monitoring and management systems: ensure full communication with monitored devices using SNMP or other protocols, prompt response to alerts, monitoring of dashboard, and periodic system review to yield valuable trend analysisCommunicate regularly with clients and internal resources, including account management, to ensure that all client issues and opportunities are being addressed in a timely and high-quality mannerInterface with appropriate technical personnel for customer problems that cannot be resolved effectively by the network operations center staffDrive problem investigations to resolution as required per service incidentEnsuring that risks are identified, communicated, and mitigated to the customerExecute regular proactive maintenance of managed network devicesAdherence to change management protocols for implementation of all maintenance to network infrastructure and proper documentation of all changesSupport and troubleshooting for system related technologies: Azure, AWS, Windows Server, VMware, Hyper-V, Active Directory, Office 365, Exchange, SQL, Windows 1011, MacOS, etc.Additional ResponsibilitiesIdentify areas for improvement and make constructive suggestions for changeContinually seek opportunities to increase customer satisfaction and deepen customer relationshipsEnsure consistency of existing systems by following standards and proceduresCommunicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes etc.Business awareness: specific knowledge of the customer and how network communications and security related to their business strategy and goalsDocument internal processes and procedures related to duties and responsibilities to create SOP reference materialResponsible for entering all time and expenses in ITSM as it is incurred as internal or client workReview IT publications and online materials to remain up-to-date with current and future technologies emerging in the industryOccasional after-hours work is required as scheduled or for urgent support escalation requests from NOCAbout You:A candidate with a track record within the IT services industry demonstrating a high-level of commitment to exceptional customer service and continuous improvementDeep understanding of networking, firewalls, network architecture, cloud, virtualization, including how all technologies work together to provide data and application servicesExperience in a technical lead role with the ability to oversee customer and internal technical engineering resources for project completion and success.Familiarity with support tools, techniques, and firm understanding of how technology is used to provide and enhance IT servicesEnjoy working with customers at all levelsWillingness to travel for client-based projects when requiredStrong knowledge of ITSM applications and processesStrong organizational, presentation, and customer service skillsSkill in preparing written communications and materials, especially in delivering technical information to customers in a manner that they are able to understandInterpersonal skills: such as telephony skills, communication skills, active listening, and customer careAbility to multi-task and adapt to changes quicklySelf-motivated with the ability to work in a fast-moving environmentExperience Recommendations:BABS, preferably in computer science or a related field.1-3 years of professional network engineering experience required (3-5 years preferred)Professional network-centric IT Certifications, such as: Cisco, Fortinet, HPEAruba, Palo Alto, Juniper, and SonicWall.Specific experience as a "hands on" senior-level technical resource maintaining network infrastructure andor implementing new deployment and upgrade projects.