Job Title

Real Estate Director of Operations Opportunity at CityScape Metro in Reston, VA Seeking an exceptional individual to join as the Operational "Integrator". Must have impeccable attention to detail and a strong desire to assist others. Demonstrated ability to efficiently manage multiple tasks and procedures. Proficient in recruiting, onboarding, and managing skilled individuals. Understanding of the importance of urgency while ensuring high-quality work. Looking for a reliable, trustworthy professional with a strong work ethic and problem-solving skills. Responsible for discreetly overseeing the listing-to-contract process. The ideal candidate is tech-savvy and excels in finding solutions to complex issues. If you have a proven track record of enhancing organizations through effective back-end support, this role is perfect for you! Responsibilities: • Manage the administrative side of the listing process from pre-listing to contract • Implement and improve all systems for the listing and closing process • Client Care - make each client feel like they are the only client we have - solve problems, provide service, exceed expectations • Work closely with agents - handle all administrative tasks to ensure agents' focus is only on sales • Maintain database, assist with client events • Maintain an operations manual/websites/videos that document all listing and closing systems and standards • Create and maintain templates in Google Drive for listing and closing processes • Ensure compliance with CityScape Metro's standards and regulations Qualifications: • Systems Driven - the ability to automate repetitive tasks, track, and make efficient • Experience running back-end offices with stellar recommendations • Experience supporting an organization to double and triple its growth • Problem solver • Implementer • A true professional, who supports the entire team in achieving their goals • Reliable and dependable Knowledge / Skills / Traits • Strong technology skills • Strong written and verbal communication skills • Exceptional organizational and project management abilities • Great ability to focus amidst chaos • Superb people skills • Detail-oriented • Calm under pressure • Solutions-oriented • Flexibility • Self-directed • Proactive, goal-oriented, and accountable • MS Office Suite (Word, Publisher, Excel, PowerPoint), Google Drive/Calendar, Social Media) • Experience with any of the following is a plus: CINC, MailChimp, SlyBroadcast, CTE, Google Business, MRIS, Infusionsoft Compensation: $60,000 - $100,000 yearly • Manage the administrative side of the listing process from pre-listing to contract • Implement and improve all systems for the listing and closing process • Client Care - make each client feel like they are the only client we have - solve problems, provide service, exceed expectations • Work closely with agents - handle all administrative tasks to ensure agents' focus is only on sales • Maintain database, assist with client events • Maintain an operations manual/websites/videos that document all listing and closing systems and standards • Create and maintain templates in Google Drive for listing and closing processes • Ensure compliance with CityScape Metro's standards and regulations