Job Title

Seeking someone with a combination of IT Technical knowledge and Project coordination/timeline experience (AD & 0365 knowledge). Provide clear and prompt communication with clients, vendors, and team members Ensure that provisioning tasks are submitted and worked on correctly within the agreed SOAs Liaise with suppliers/vendors and handle department purchasing Handle customer and third-party sensitive information in accordance with the company information classification and handling policy Task prioritization To assist the Service Delivery Manager with the production of weekly and monthly reporting To assist the SDM and Admin team on an ad hoc basis as needed Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales. Report on active deliveries, flagging issues with missed delivery dates or technical challenges. Review documents and making sure they have been filled in correctly by customers Keep Ticket management up to date with the most status and due dates as well and help monitor service desk queues Skills/experience Required: Previous experience with report development Good written and verbal communication skills Strong attention to detail is essential Excellent customer support skills Previously worked in Telecommunications or IT desired Experience managing conflicting priorities and multiple parallel projects preferable Previous Admin experience in a Telecommunications or similar Service Delivery environment Strong organizational skills and time management Confident computer user, fluent in office applications such as Outlook, Teams, Excel & MS Word Experience with ServiceNow or another service desk/ticketing management system highly preferred