JOB DESCRIPTION Under a significant level of guidance and direction, provides customer service for one or more products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. RESPONSIBILITIES: Delivers quality service to clients via phone, email, chat, and other avenues Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Develops and maintains a basic working knowledge of one or more products Performs data input, maintaining strong prioritization and organization Documents all client interactions Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Title
Insurance Services