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Job Title: IT Service DeskLocation: Charlestown, MAStarting Rate: $18 - 22hrContract: 3-month ContractResponsibilities:Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at handCreate the incidents for the incoming customer issues in ServiceNowAssist customers with pre-documented entry-level tasks, such as password resets, lockouts and other quick fixesEscalate cases as needed when a task is either undocumented or if the task will exceed 30 minutesIdeal CandidateOur ideal candidate will have excellent customer service and communication skills, both written and verbal. You'll need to have some prior technical training andor IT support experience. The ability to multi-task is paramount; you'll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.Qualifications:Associate degree or equivalent entry-level IT experience preferredDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationExcellent listening, verbal, and written communication skillsAbility to work independently to prioritize your efforts and manage your time effectivelyExceptional customer service and de-escalation skillsWork experience in a customer service or call center role is a plusexperience with Active Directory and Office 365