Job Title

Job Description About this role Our Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our Ashburn, VA location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety Key Responsibilities Forecast, monitor, and document financial performance against plan Coordinates, prioritizes and resolves issues encountered by a more experienced team. Optimizes the usage of manpower, standard time, equipment and energy of more experienced team Escalates critical/complex issues that will impact the business Manages more experienced team according to established programs and objectives. Quality Issue Management Contacts customer, collects feedback, and establishes and maintains good relationship with customers Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans Additional Qualifications/Responsibilities Key Responsibilities Forecast, monitor, and document financial performance against plan Coordinates, prioritizes and resolves issues encountered by a more experienced team. Optimizes the usage of manpower, standard time, equipment and energy of more experienced team Escalates critical/complex issues that will impact the business Manages more experienced team according to established programs and objectives. Quality Issue Management Contacts customer, collects feedback, and establishes and maintains good relationship with customers Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans Required Qualifications 2+ years of experience in the Commercial HVAC industry 2+ years of experience managing/leading a team of technicians High School diploma or GED Must have a valid Driver's License Preferred Qualifications 2+ years of service management experience Commercial HVAC industry Working knowledge and understanding of commercial HVAC systems Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate , ServiceMax, ERP, and other business applications