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Overview: Casualty Claims Representative We are seeking an enthusiastic trainee who is eager to learn and grow in a fast-paced environment. As a Casualty Claims Representative , you will be an essential part of our team, developing the skills needed to manage a diverse portfolio of losses ranging from minor incidents to high-severity bodily injury claims. You will receive comprehensive training and mentorship to help you understand the intricacies of claims handling and provide exceptional support to our policyholders during challenging times. Why Join Us? Learning Opportunities : Gain hands-on experience and develop your skills in claims handling with the guidance of experienced professionals. Professional Growth : Benefit from ongoing training and development initiatives to expand your knowledge and advance your career. Collaborative Environment : Work alongside passionate professionals who foster a supportive and inclusive workplace culture. Impactful Work : Your contributions directly impact the lives of our policyholders, providing them with peace of mind during difficult situations. Key Responsibilities Investigate Accidents : Assist in conducting thorough investigations to determine coverage and liability for motor vehicle accidents, engaging with customers, claimants, and witnesses. Management of claim financials. Effective Communication : Collaborate with various stakeholders, including policyholders, agents, underwriters, and claims management, to provide timely updates and resolutions. Adherence to Best Practices : Follow established best practices and litigation management guidelines to uphold quality standards in claims handling. Continuous Improvement : Contribute to a culture of continuous improvement of process and way of working Fundamental Understanding of Claims-Related Medical Consequences Comprehension and Recognition of Medical Claims Processing : Gain knowledge of medical billing, coding, and procedures to accurately evaluate and process injury-related claims. Anatomical Knowledge : Develop a basic understanding of human anatomy to effectively interpret medical reports and assess injury claims. Injury Knowledge : Learn about common injury types, their treatments, and recovery timelines to accurately determine claim values and appropriate settlements. Medical Causation Analysis : Develop the ability to analyze and determine the causation and extent of injuries related to claims. Qualifications Education : A college degree from an accredited university or equivalent experience is preferred, but not required. Skills : Strong verbal and written communication skills, along with the ability to multitask and prioritize assignments effectively. Interest in the Insurance Industry : A genuine interest in learning about insurance claims and developing a career in this field. Analytical Ability : Strong analytical skills and attention to detail are essential for success in this role Strong arithmetic acumen and activity-based variable assumption ability. If youre ready to make a meaningful impact in the insurance industry, we want to hear from you. Join us in delivering exceptional service and support to our valued policyholders. Apply now and be part of our dedicated team! About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent. We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home Here is what you will do Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims. Understanding and providing Empathy is key to this role. Collaborative partner: Working with internal and external partners, you will support policyholders while their claims are being processed. Energetic worker: In our fast-paced environment, you will handle customers needsquickly, effectively and in a friendly, caring manner. Problem solver: No day is predictable; you will utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues. Clear communicator: Providing policyholders with the information they need by clearly setting expectations and outlining next steps. Accessibility: Being available for customers via email, text, or phone to walk them through step-by-step through the auto claim process and explain existing coverage. Here is what you will bring to the table A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus Friendly phone demeanor and the ability to talk to customers on the phone consistently throughout the day Excellent organizational and time management skills Ability to manage work priorities and pivot through different applications on a regular basis Excellent organizational skills Bachelors degree preferred Willingness to continue learning about products, procedures and technical systems as you grow in this role Why work for us 4 weeks accrued paid time off + 9 paid national holidays per year Tuition Reimbursement Low cost and excellent coverage health insurance options (medical, dental, vision) Onsite Fitness center opening Fall 2023 at our Boston Headquarters Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Company sponsored social events Various Paid Family leave options including Paid Parental Leave $3,000 one-time bonus payment on health insurance waiver