Skip to Main Content

Job Title


Director Of IT End User Services


Company : FlightSafety International


Location : columbus, OH


Created : 2024-06-23


Job Type : Full Time


Job Description

Director, ITAbout FlightSafety InternationalFlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.Purpose of PositionThe Director, IT leads multiple teams within Software Engineering, Data Engineering, Infrastructure, NetworkTelephony, Project Management, Business Relationship Management or Deskside Support. The Director, IT owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines. As an experienced change agent, the Director will diplomatically and effectively drive improvements on the team and at the organizational level.Tasks and ResponsibilitiesFacilitate IT strategic and operational planning to achieve business goalsPartner with department leaders to understand business strategy, demand, and priorities and help the business propose programsprojects to drive those strategic goalsDirect continuous improvements of systems and proceduresAnticipate how the business strategy or policy changes will impact systems and processesParticipate in the development of departmental IT budgetAssist in developing business case justifications and costbenefit analyses for IT spending and initiativesMeasure effectiveness of deployed solutionsCoordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirementsDevelop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs facilitate decision-making, prioritize, and remove cross-team impedimentsWork across organizational boundaries to manage communications and build positive relationshipsMinimum EducationBachelor's degree from an accredited institution or equivalent industry experienceProfessional educational certificates in area of expertise, technical certifications, or equivalent experience are preferredMinimum Experience10+ years of experience managing and directing an IT function, including experience in strategic planning and execution8+ years of experience facilitating the development and implementation of business initiatives and projectsProven experience in strategic IT planning, organization, and developmentWorking knowledge of waterfall, agile, and project management methodologies and systemsPrior team oversight of at least five individualsKnowledge, Skills, AbilitiesAbility to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teamsAbility to map joint organizational vision and long-term thinking, imagination, and idea generationKnowing when to push an agenda and when to let a situation develop, rest, or advanceExceptional ability to lead change using positive and collaborative methodsAbility to set expectations with business partners and effectively leverage governance for a positive business partner experienceUnderstand and integrate business strategies and trends in technology to deliver valueAbility to identify gaps and areas that need improvementAbility to effectively communicate with both technical and non-technical individualsStrong client service focus exhibiting proactivity, and follow through on commitmentsExperience in interacting with development teams to deliver the right solution the first timeExcellent organizational, multi-tasking, and problem-solving skills with the ability to communicate clearly and concisely in both written and verbal formats at all levelsSelf-starter who is successful in working in a team environment and has demonstrated experience in making complex decisions at pace and working with autonomyAbility to effectuate changeAbility to diplomatically identify and resolve risksPhysical Demands and Work EnvironmentThe physical demands and work environment described here are representative of those that must be met andor encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.FlightSafety is an Equal Opportunity EmployerVetDisabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.