Job Title

Client: Financial ServicesRole: Desktop Technician - level I or IIStatus: Contract AssignmentDuration: ongoingLocation: Brooklyn, NY 11229OverviewResponsible for providing efficient and timely first and second-level support. Provide technical support to all end users. Identifies finds and solves technical issues. Answers users' phone calls, emails, and personnel requests for technical support. Records, tracks, and monitors requests to ensure in-time solutionsResponsibilitiesProvide IT support for incident resolution and projects relative to business and technical needsSupport PC, Laptop, and Virtual Desktop computer hardware and applicationsMonitor and update Footprints ticketing system to ensure timely resolution of issuesproblemsPromptly document and create tickets for all reports of information system problems, including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infectionsIsolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are foundExecute the employee on-boarding and off-boarding processes along with other ServiceDesk team membersProvide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 201020132016 application suites and Office 365 Install, configure, update and support both commercial and proprietary applicationsEstablish and maintain Active Directory and e-mail accounts and resource accessPerform hardware, software, and basic telephone installationsPerform basic printer repair and maintenancePerforms moves, adds, and changesMaintain asset inventoryConfigure and troubleshoot Smartphone Citrix Secure HubHave a good working knowledge of network connectivity and troubleshooting skillOther duties and responsibilities as assignedQualificationsMinimum of 3-5 years experience in a role with similar functionalityExperience supporting a call centerKnowledge of SCCM administrative functions is a plusMust have experience with Active DirectoryCitrix XenDesktop experience a plus Experiencing working with a ticketing systemCompTIA A+ CertificationHigh School diplomaGED or higher or equivalent combination of academic and professional experience