Job Title

Must have skills =PowerScaleProject TasksAdministration:• Reviews and manages Dell PowerScale Lab infrastructure.Change Management:• Performs hardwaresoftware firmware certifications• Assists with solution documentation of policies and procedures in conjunction with the Client build teams and with key stakeholders for field deployment of new or upgraded Hardware Software Firmware.• Setup automation scripts for Dell Powerscale hardware software firmware including Hygiene and Cyber PaveRepave and upgrades.Post Implementation Planning and Knowledge Sharing:• Performs transition planning of certified hardware software firmware with deployment team.• Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures.• Provides recommendations on product enhancements and upgrades.• Sets up initial reports on supported products.• Implements Dell System Management Tools.• Performs run-book updates (in conjunction with Customer Staff).Problem Management:• Performs service incident coordination.• Opens service requests on behalf of the Customer.• Participates in root cause analysis review.Continual Service Improvement:• Recommends procedure changes that result in operational optimization.• Shares best practices from other engagements.• Provides performance tuning recommendations.Change Evaluation and Recommendations:• Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) - as part of new solution or continuous improvement.• Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.• Conducts knowledge transfer to address the Customer's skills and resource gaps as well as technology recommendations.