Job Title

Must have Saturday & Sunday - mid-shift (11am-8pm) or closing shift availability! Friday-Sunday Availability Required Essential Duties and Responsibilities: Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees. Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis. Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests. Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person. Assist Guests with coupon inquiries and ticket adjustments. Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests. Use a computer with specialized programs to assist Guests. Accurately operate a computer system to create a pass or membership using register or online media. Conduct VIP Tours. Assist Guests with THE FLASH PASS questions and troubleshoot any issues/concerns. Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park. Scan all Guests' tickets, passes, and memberships to ensure that they are valid. Observe strict confidentiality regarding all situations. Maintain cleanliness standards in all Guest Services locations and throughout the park. Assist with data entry tasks regarding Guest situations using a computer. Willing and able to work the various positions within the Guest Services Department. Adhere to all park and department policies. Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings. Assist with other Guest Services Department functions as directed by the leadership team. Skills and Qualifications:   Minimum Age: 17 Good problem solving, analytical and organizational skills. Ability to work without direct supervision and make crucial decisions independently. Cash handling experience preferred. Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends. Prior computer usage required. Ability to learn and use multiple computer programs. Good verbal and communication skills with the ability to fluently speak, write, and comprehend English. Must be able to work a variety of shifts, including weekends and holidays. Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours. Must be able to walk up to 2 miles per day over various surfaces. Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions. Must be professional, self-motivated, and have an enthusiastic attitude. Must have strong teamwork skills and the ability to work with others. Must possess strong work ethic and the ability to multitask.   Other Functions: All other duties assigned or necessary to support the park as a whole.