Job Title

KEY RESPONSIBILITIES:Conferences with patient to explain benefits and financial responsibilities, and arranges for funding programs if necessary. Schedules patient's deliveries and addresses all patient needs in one phone call with positive and caring attitude. Ensures proper follow-ups are initiated so patient's therapy is not disrupted. Ensures individualized care goals are met. Ensures the highest quality of care is provided and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures. Ensures patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans, conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports. Plans and organizes work assignments, sets priorities and completes work with minimum supervision. Works with Insurance Companies to verify coverage and benefit levels.Required Qualifications:Typing 35wpm (Typing Test Required) 2 years of customer service and related business experience including: problem analysis and resolution, business writing, quality improvement, and focused research skills - 2 years of experience working with computer applications and complex databases for research, including Microsoft Office products including Excel, Word, and Outlook.#INDHRS