Job Title

Site Manager is responsible for overseeing the daily operations of a six person staff at a high-level Boston law firm. Working manager and staff provide hospitality, catered event support and general office services. General office services include printing, mail distribution, barista service and reception relief. Staff provides "White Glove" service levels in the six room Reception Center. Site Manager responsible for smooth, efficient and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling and development of their professional skills.RESPONSIBILITIESServes as the principal liaison between EPIQ, the client's administration and the site employeesProvides excellent client white glove customer service to all end-users at the siteExtensive coordination between off-site catering vendors and client event hosts.Ability to manage room set-ups and breakdowns and table/chair configurations.Ensures elegant presentation of catered food, beverages, and flatware.Hires, trains, manages, and evaluates all personnel assigned to the siteSchedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtimeRecruits and interviews potential EPIQ candidates for available positions at the siteCompiles, collects, and reporting for all data necessary to provide the client with monthly management reportsDisplays high ethical standard, integrity, work ethic, and loyaltyJob Requirements:Bachelor's Degree preferred or equivalent years of directly relevant work experienceA minimum of 5 years of client service-oriented experience in the Hospitality field or settingProven success as a customer service manager; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independentlyAbility to function with a high level of patience, tact and diplomacy in handling any complaint and/or situationAbility to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)Working knowledge of Microsoft products including but not limited to Outlook, Power point, Word, and Excel etc.Understanding of Event Management Systems (EMS) and Property Management System (PMS) programsAble to speak clearly so listeners understand; identify and understand the speech of another personDemonstrate excellent organizational skills, communication skills, and problem-solving skillsStrong initiative required; ability to work independently with minimal direct supervisionFlexibility to adjust work schedule to manage Client events as needed, including some evenings and/or weekendsAbility to lift or move 40 lbs. or greaterFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs