Job Title

Starting pay is $17/HR - with room to meet milestones and reach $18.50 within the first year!If you are within 30 miles of an office location,positions will be in-office for 1 year - then eligible for ahybrid scheduleSchedule after training is as follows:M-F10a-7p CSTAbout the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation's premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.Position SummaryThe successful Participant Care Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I's take an active role in meeting our company defined service level agreements.Essential FunctionsSupport customer questions through phone, email and other forms of service deliveryAble to complete 80-100 transactions per day with empathy and compassionEducate participants about their IRS regulated benefitsConsistently hit key performance indicator goals while embodying Navia's core values: Nurture, Advocate, Visualize, Innovate, AmazeExecute a high level of service delivery in interactions both external and internalFollow best practices for sensitive HIPAA informationStay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)Follow a strict phone schedule (schedule adherence will be measured)Requirements1 year of customer service or caretaker experienceMust have a great phone personality and genuinely enjoy helping peopleAble to communicate IRS benefits conversationally in laymen termsStrong oral and written communication skillsHigh attention to detailMust be able to multi-task (working on administrative tasks in between phone calls)Must have excellent follow through and organizational skillsStrong time management skillsConsistent attendance is a crucial part of this role and will be closely monitored and measured